From ordering grocery online to scheduling an appointment with your doctor, automation is becoming the new hotshot day-by-day. With the advent of AI, machine learning, robots, and automation, the fear of losing jobs has also increased. However, reality says otherwise. These technologies are our tools to do the work better and even faster.
What you need is to gain more insight into the fact that how really does automation work at your venture and what goes behind in the process. So, let us take a deeper dive into the whole avenue of the realities of automating work and how you can benefit from it.
Realities of automating work
Automation isn’t about automating everything or nothing.
At your company, you can automate let’s say some percentage of the operations, while the rest remain manual work by employees. It is you who has the control to decide how much automation is required to meet your company’s objectives.
It is an incremental process, not a big launch.
Introducing automation at work can sometimes be treated as big software development that requires huge announcements and ceremonies like the opening of a new building. People get invited to utilize offerings and then people go back to work.
Automation isn’t supposed to work like that. The first deployment is like a learning experience for your venture. And once you get the first part right, you will work on the next, growing and enhancing the system as you learn the intricacies.
You can automate so much more than you think you can.
You also get to know that once the automation for a process has been done, automation of 3 or 4 more processes connected to the first one will be automation targets. It is like laying a foundation to develop upon and learn more skills effectively.
To grow your venture, automation is extremely necessary.
It is a fact that for many companies and industries wanting to expand, they require automation as a basic necessity. Tasks that you do at work, enhancing employee and customer experience are all fundamental candidates for bringing in growth with automation.
Automation is a sure shot ticket to expanding the scale of your company.
It is an efficient way to increase your reach. For instance, large retail banking organizations make use of automation to serve more customers without hiring a lot of employees.
It does not work like one-size-fits-all.
These newer technologies based on the concepts of ML and deep learning, work largely on a pattern-based approach to extract intent from large datasets. An example would be, users’ queries to banks are different from that to broadband companies, and there is no algorithm that covers both these cases.
In such a situation, an optimal solution is to use a variety of algorithms like Support Vector Machines (SVMs), Naive Bayes, Long Short-Term Memory (LSTM) and Feedforward Neural Networks to match the user queries to their specific intents. A myriad of predictions gives a confidence score for each intent, and you can then choose the best fit. This approach provides far more accurate answers to users.
Automation strategies are always required.
Even though implementing automation by buying the latest software available seems an attractive way out, it is gravely important for you to analyze what will be right for your business and come up with a strategy. The company’s long term and short term goals should be laid out to allocate resources better during the automation process. You can even track the progress made using the available KPIs (Key Performance Indicators) and don’t be hesitant to make alterations in the process.
In order to give you a gist, it is crucial for you to draw a thin line between fact and fiction. Automation is that powerhouse with immense potential to take your business to the next level. However, understanding the nuances that go with implementing and placing automation at the workplace is important to avoid any loopholes amidst the process and mitigate any risk of failure. Keeping these newer realities of automation in mind, your venture can reap the benefits that automation brings with it.
